Why CIOs should spend a day on the helpdesk
Ever had an experience that was less then you expected and then the customer contact team left you seething? Perhaps it is time for the CIO to return and spend a day on the helpdesk.
Ever had an experience that was less then you expected and then the customer contact team left you seething? Perhaps it is time for the CIO to return and spend a day on the helpdesk.
Cabin crew on Singapore Airlines are creating digital voyage reports and improving customer service during each flight thanks to a new tablet app.
The Telecommunications Industry Ombudsman (TIO) has had to set up a special team to handle rising complaints about the National Broadband Network.
Epic Pharmacy has invested $1.5 million in Flamingo, an Australian developer of vendor relationship management (VRM) software.
Telstra has turned to a tech startup for a context-based, self-service support system currently being tested with 10,000 broadband subscribers.
Organisations looking to implement voice automation systems need to think very hard about the needs of their customers before doing so, a new report has found.
Today’s customers can shop anywhere, anytime, using mobile devices, Amazon, and even social media. This has led to major changes in customer behaviour and now presents new challenges for traditional retailers to overcome. However, omnichannel analytics is helping retailers to rise above these challenges and improve their operations. This eBook discusses how retailers can utilise analytics to improve their customer service.