Department of Human Services vows to reduce system outages in 2013
The Department of Human Services (DHS) is hoping to cut the number of system outages across its complex IT environment by 5 per cent per quarter over the next 12 months.
The Department of Human Services (DHS) is hoping to cut the number of system outages across its complex IT environment by 5 per cent per quarter over the next 12 months.
The Department of Human Services (DHS) has appointed a former ANZ Australia CIO, Gary Sterrenburg, after a four month search.
A consolidation of the Federal Government’s IT infrastructure is not a possibility, due to the vast difference in systems, according to the Department of Human Services (DHS) ICT assistant secretary, John Wadeson.
The Department of Human Services is looking for a new CIO following the recent announcement of its ICT chief's, John Wadeson, retirement.
Some $576.2 million will be provided to use ICT to improve access and improve portfolio business within the Department of Human Services (DHS) agencies Centrelink, Medicare and the Child Support Agency under the 2011-2012 federal budget.
The impending merger of Medicare Australia and Centrelink under new legislation will not trample Australians' privacy according to the Office of the Australian Information Commissioner (OAIC).
The Department of Human Services has voiced support for an internal Cloud based on existing infrastructure shared and virtualised between Federal Government agencies, as a means of dealing with spikes in traffic on major government websites.
The Department of Human Services (DHS) has virtualised its internet hosting environment as a means of reducing hosting costs as well as improving business continuity and disaster recovery capabilities.
The Department of Human Services has pushed back requests to in-source the infrastructure of smaller government agencies due to staffing issues and the sheer amount of work, following a recent in-sourcing agreement with the Department of Veterans’ Affairs.
The Department of Human Services will soon deploy a tailored social media monitoring tool with an aim to better listen and respond to conversations concerning the department’s offerings.
Human services is looking to handheld devices and analytics to assist with service delivery, deputy secretary for ICT infrastructure, John Wadeson, has told delegates at the SAS Forum in Sydney.
Centrelink will embark on a four year redevelopment of its customer communications systems in an effort to improve its case management, inter-agency cooperation and lift two-way communications with customers.
Centrelink has flagged interest in switching to Microsoft products for its email, and potentially, unified communications software.
Centrelink is planning to start an online community forum to foster customer engagement and help receive feedback about the department's services.
Australia's only federated login for government services, the Australian Government Online Service Point, isn't necessary for most government departments, according to the Department of Human Services deputy secretary of ICT infrastructure, John Wadeson.