helpdesk - News, Features, and Slideshows

News about helpdesk

  • Why CIOs should spend a day on the helpdesk

    Ever had an experience that was less then you expected and then the customer contact team left you seething? Perhaps it is time for the CIO to return and spend a day on the helpdesk.

  • Developers need to skill up

    IT developers will need to broaden their skill set across multiple areas if they are to succeed in their next job search, according to recruitment firm Hays Information Technology.

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Whitepapers about helpdesk

  • How to select the right remote support tool

    With increased mobility in the workforce, the market for remote support solutions has increased by 35% in the last year and as demand for these solutions increases, so do the options for service providers. <p> This whitepaper provides key features an IT decision maker should look for when selecting a remote support solution such as core functionality, usability, customisation, security, scalability and deployment model.

  • The power of information, technology, service and management

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