Zendesk integrates Twitter into customer service app
Zendesk has upgraded its Web-based help desk software to simplify and automate how its users capture, analyze and respond to public Twitter messages that merit a customer-service response.
Zendesk has upgraded its Web-based help desk software to simplify and automate how its users capture, analyze and respond to public Twitter messages that merit a customer-service response.
Perhaps there is finally something to deter <a href="http://www.chatroulette.com/">Chatroulette.com</a> users from their more offensive behavior: University researchers say that users of the popular video-chat site may not be as anonymous, or as private, as they think.
Infor on Monday will announce plans for applications running on Microsoft's Azure cloud platform, deepening the vendors' already close partnership and adding momentum to the industry's shift away from on-premises ERP (enterprise resource planning) software.
The mainstream media ignored important additional research related to the video of a U.S. Apache helicopter shooting civilians in Iraq that was leaked to the Wikileaks Web site, according to its founder and editor, Julian Assange.
Google said on Friday it will resume collection of Street View images in four countries following the removal of Wi-Fi data collection equipment that thrust the company into the spotlight of data protection officials worldwide.
Yahoo's real estate site will rely exclusively on Zillow for sales listings, as Yahoo continues its trend of handing over some of its portal services to specialists.
Although many people already are engrossed in cyberspace, judging by the amount of communicating, socializing and commerce conducted online, we're at the advent of what will be a near total immersion in technology and the Internet, according to a technologist who spoke Saturday at the World Future Society conference in Boston.
Cloud computing will top the Internet in importance as development of the Web continues, according to a university professor who spoke on Friday at the World Future Society conference in Boston.
Facebook faces a fine from a German privacy regulator for failing to obtain the consent of the people whose contact details it stores.
Facebook has acquired NextStop, a two-year-old startup that lets people create and share travel guides and recommendations with others looking for things to do in places they're not familiar with.
News of hacked iTunes user accounts made headlines earlier this week, but it turns out only a very small fraction of users were affected.
Indian film stars are making a beeline for Twitter, updating fans on what they are doing, exchanging pleasantries, promoting their movies, and at times even settling scores with one another.
Synchronoss plans to buy FusionOne in a deal that could allow phone users to sign up for a new phone and transfer data from their old phones at the same time.
Twitter has introduced another advertising service, hoping to generate revenue this time by promoting special offers, events and one-time deals from marketers.
Facebook is investigating an issue where some users do not receive an e-mail notification when someone sends them a message on the social networking site.