Zendesk integrates Twitter into customer service app
Zendesk has upgraded its Web-based help desk software to simplify and automate how its users capture, analyze and respond to public Twitter messages that merit a customer-service response.
Zendesk has upgraded its Web-based help desk software to simplify and automate how its users capture, analyze and respond to public Twitter messages that merit a customer-service response.
Hoping to make the most of a dispute between Google and Apple, Jumptap is offering developers who sign onto its mobile ad network the chance to collect 100 percent of their advertising revenue for a limited time.
Perhaps there is finally something to deter <a href="http://www.chatroulette.com/">Chatroulette.com</a> users from their more offensive behavior: University researchers say that users of the popular video-chat site may not be as anonymous, or as private, as they think.
Infor on Monday will announce plans for applications running on Microsoft's Azure cloud platform, deepening the vendors' already close partnership and adding momentum to the industry's shift away from on-premises ERP (enterprise resource planning) software.
On Monday, during the kickoff of Microsoft's Worldwide Partner Conference being held this week in Washington D.C., Microsoft <a href="http://www.networkworld.com/news/2010/071210-microsoft-releases-azure-cloud-platform.html">announced</a> that it would be releasing a version of its Windows Azure cloud computing platform that can be run as part of an appliance offering.
Microsoft CEO Steve Ballmer promised a sports arena filled with Microsoft partners that, within months, a number of Windows-based tablets would be hitting the market, and that the company is urgently working to bring its Windows 7 smartphone OS to market.
The mainstream media ignored important additional research related to the video of a U.S. Apache helicopter shooting civilians in Iraq that was leaked to the Wikileaks Web site, according to its founder and editor, Julian Assange.
Microsoft plans to take a cue from rival CRM (customer relationship management) vendor Salesforce.com with the upcoming release of CRM 2011, by adding a marketplace site where partners can sell complementary applications.
Google said on Friday it will resume collection of Street View images in four countries following the removal of Wi-Fi data collection equipment that thrust the company into the spotlight of data protection officials worldwide.
Firefox 4's first beta is 27% faster than Mozilla's more stable browser, Firefox 3.6.6, but still lags behind rivals including Chrome, Opera and Safari, benchmark tests show.
Yahoo's real estate site will rely exclusively on Zillow for sales listings, as Yahoo continues its trend of handing over some of its portal services to specialists.
Although many people already are engrossed in cyberspace, judging by the amount of communicating, socializing and commerce conducted online, we're at the advent of what will be a near total immersion in technology and the Internet, according to a technologist who spoke Saturday at the World Future Society conference in Boston.
Google's Orkut social networking site has been beset with bugs lately, leading the company to apologize for spotty service.
Google's recent restoration of Google.cn may have helped the company secure a renewal of its Internet Content Provider (ICP) license in China, but the search site provides precious few search services to users.
Google is paying for research to shut down spammers on . . . Twitter and Facebook?