Can process assessments be automated?
Researchers at the University of Southern Queensland (USQ) have built a world-first automated process assessment tool based on the international standards for IT Service Management (ITSM) and process assessment.
IT Service Management (ITSM) - News, Features, and Slideshows
News about IT Service Management (ITSM)
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Sedgman unearths greater value for cost with ITSM switch
Sedgman has cut its IT service management costs in three by shifting ITSM platforms, according to Sedgman IT Manager, Andrew Reid.
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Standard brings IT consistency to Queensland public safety
A standards-based approach to IT Service Management (ITSM) adopted by the Queensland Public Safety Network Management Centre has resulted in consistent and reliable delivery of IT to the state’s law enforcement and public safety agencies, according to the centre’s director, John McIntosh.
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Security must change with service management: UXC Consulting
Security managers must break down their walled-garden mentalities and integrate security deep into the heart of increasingly flexible, BYO computing-driven IT service management (ITSM) environments or risk data death by a thousand cuts, a systems and security consultant has warned.
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Doric Group takes out IT service management awards
WA-based engineering and construction contractor, Doric Group, scooped Project of the Year at the fifth annual IT service management (ITSM) industry awards in Perth, WA, this week.