Optus Satellite’s search for IT self-sufficiency
Nick Leake, director satellite customer at Optus is a big fan of ServiceNow, the company that provides IT services, operations and business management.
Nick Leake, director satellite customer at Optus is a big fan of ServiceNow, the company that provides IT services, operations and business management.
Researchers at the University of Southern Queensland (USQ) have built a world-first automated process assessment tool based on the international standards for IT Service Management (ITSM) and process assessment.
Enterprise service management company ServiceNow has recruited former Optus Business IT director Apurva (Aps) Chikhalikar for a newly create C-level role in the Asia Pacific and Japan region.
A business transformation program undertaken at NextDC has seen the data centre provider roll out a service management platform, initially to manage internal IT ticketing but now increasingly used throughout the business as alternative to email and with an eye on extending it to more customer-facing interactions.
SMS Management and Technology (SMS) has inked a deal to license BMC's Remedy IT service management suite.
"Cloud-based" might be the most overused marketing term of 2012. Vendors of all stripes seem to believe an edict has been handed down to enterprise IT management who now want all cloud all the time.
CIOs must start to think about integrating social media into their service desks as the technology becomes ubiquitous in everyday life, according to analyst firm, Ovum.