In Pictures: itSMF LEADit 2013
In Canberra, ITSM disciples talk service management, get funky on the dance floor.
There is debate within the IT industry whether or not DevOps can replace ITIL.
In Canberra, ITSM disciples talk service management, get funky on the dance floor.
While they maintain a fierce rivalry, practitioners of DevOps and IT service management (ITSM) have much to learn from each other, according to Rob England.
A standards-based approach to IT Service Management (ITSM) adopted by the Queensland Public Safety Network Management Centre has resulted in consistent and reliable delivery of IT to the state’s law enforcement and public safety agencies, according to the centre’s director, John McIntosh.
Optus subsidiary and ICT services contractor, Alphawest, will offer remote and on-site IT support to selected clients under a new deal with Unisys.
Upon taking up his role as CIO at the Australian Nuclear Science and Technology Organisation (ANSTO) in October 2006, Michael Beckett was face with a major image problem.
Troubleshooting servers is a fine art, but there are some methods and tips to get things running smoothly, quickly and easily. ITIL methodology delves into how to troubleshoot a server or a related issue more deeply, but the general theme is to narrow down the problem as quickly and efficiently as possible. Take a step back and think about how to logically resolve an issue during an outage. For example, if a user complains that they can’t access something, find out if other users have the same issue, eliminating the possibility that the problem is localized to a single end-user device.