itsm - News, Features, and Slideshows

• Can process assessments be automated?

  Researchers at the University of Southern Queensland (USQ) have built a world-first automated process assessment tool based on the international standards for IT Service Management (ITSM) and process assessment.

• SMS M&T turns to BMC for IT service management

  SMS Management and Technology (SMS) has inked a deal to license BMC's Remedy IT service management suite.

• Defence extends IT services contract with Fujitsu

  The Department of Defence has extended an IT services contract with Fujitsu for a further three years as it invests in improving the performance of its network, desktop and data centre environments.
  

• In Pictures: itSMF LEADit 2013

  In Canberra, ITSM disciples talk service management, get funky on the dance floor.

• DevOps, ITIL disciples can sing together: IT Skeptic

  While they maintain a fierce rivalry, practitioners of DevOps and IT service management (ITSM) have much to learn from each other, according to Rob England.

Whitepapers about itsm

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  Real-time endpoint automation and remediation for ServiceNow® ITSM

  Consumer expectations put a strain on IT Services teams at a time when resources are limited, costs must be contained, and IT environments are increasingly complex. up. Service and Support Desk agents are under far greater scrutiny and pressure to meet performance metrics and KPI’s. For automation to be effective, it needs focus, precision and speed. Download this whitepaper to see how the role of ITSM and businesses are looking to IT Service Management as a business enabler rather than an overhead.

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  How to Overcome Today’s Top ITSM Challenges

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  Crossing the Legacy ITSM Chasm: A Risk/Benefits Assessment

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  Cloud benefits for ITSM service management