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News

  • Can process assessments be automated?

    Researchers at the University of Southern Queensland (USQ) have built a world-first automated process assessment tool based on the international standards for IT Service Management (ITSM) and process assessment.

  • Defence extends IT services contract with Fujitsu

    The Department of Defence has extended an IT services contract with Fujitsu for a further three years as it invests in improving the performance of its network, desktop and data centre environments.

  • IT service management awarded in Perth

    Monash University, Australian Defence Organisation, Australian Electoral Commission and the Doric Group are just some of the finalists in this year’s IT service management (ITSM) awards.

  • BMC Software will add more SaaS products

    BMC Software is planning to offer more versions of its software in the SaaS (software as a service) model in the next 12 months, as it is seeing growing customer demand for these services, an executive of the company said on Friday.

  • Hasten slowly for ITIL v3 success

    Conforming to ITIL v3, the latest IT Service Management [ITSM] standard, can require major changes to any organisation's IT operating processes. And proceeding too quickly is a recipe of trouble.

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