live chat - News, Features, and Slideshows

• Live chat improves Lockyer Valley Regional Council customer service

  Lockyer Valley Regional Council (LVRC) in Queensland has cut wait times and improved customer service for ratepayers by using a live chat service on its website.

• Online chat gives Optus sales a lift

  Optus has reported a "huge uplift" in sales conversions since introducing a predictive live chat feature to its website, said Optus head of online, Chris Smith.

Whitepapers about live chat

• 

  Live Chat Benchmarks Infographic

  Live chat drives significant business value. Check it out!

• 

  ICMI MarketPulse: How To Succeed in Your Peak Season

• 

  Live Chat Performance Benchmarks 2015