Nuance Communications - News, Features, and Slideshows

News

• Jetstar expands use of virtual assistant

  Jetstar’s ‘Jess’ virtual assistant can now answer customer enquiries over Facebook Messenger.

• Australia’s New Payments Platform: How voice biometrics can help prevent fraud

  The introduction of New Payments Platform (NPP) is tipped to be one of the biggest changes affecting the Australian financial industry in 2018. The NPP will allow instant payments for customers between their banks and other service providers.

• The battle for the brains of the call centre killer bots

  As brands realise their customers not only don’t mind dealing with a virtual agent instead of a human – they actually prefer it – they are beginning to put them on the frontline of customer interactions.

• Cadillac updates car controls with touch, voice

  Cadillac wants to let drivers have natural conversations with their cars and get physical feedback from a touchscreen in some models coming as soon as next year.

• Nuance talks to the social networks

  Responding to some people's seemingly insatiable need to share their thoughts online, Nuance has updated its Dragon NaturallySpeaking speech recognition software so users no longer need to type to post updates to Facebook or Twitter.

• Speech recognition: Your smartphone gets smarter

  When we were kids, my friends and I used to play a game where we fantasized about which technologies from Star Trek were most likely to be real-world inventions within our lifetimes. The transporter and warp drive -- not likely. But the communicator, the voice-commanded computer and the universal translator -- very likely.

• Voice-enabled medical search app for iPhone speeds inquiries

  As smartphones and tablet computers infiltrate medical operations, doctors are finding new applications to provide shortcuts for their busy work days. That includes a new voice-enabled medical search app for the iPhone announced by Nuance Communications.