Salesforce brings cross-channel service a step closer with new 'Snap-ins'
You can't always bring customers to your best customer-service tools, but now you can bring those tools to them thanks to a new addition for Salesforce's Service Cloud.
You can't always bring customers to your best customer-service tools, but now you can bring those tools to them thanks to a new addition for Salesforce's Service Cloud.
Salesforce's automation efforts got a big boost Monday with news that it is acquiring AI startup MetaMind.
Almost exactly a year ago Salesforce launched an app that brings CRM data into Microsoft's Outlook email software, and on Thursday it made a like-minded move with its SalesforceIQ Inbox product for what it calls "relationship intelligence."
A recent Gartner report finds that technology vendors are over-inflating the revenues they report for cloud sales by lumping in non-cloud technologies, making it confusing for users to judge the strength of a vendor’s financial health and difficult to make comparisons between vendors.
A few months ago Salesforce committed to a goal of eventually powering its global operations entirely with renewable energy, and on Monday it took a key step in that direction by signing a 12-year agreement to back a brand-new wind farm in West Virginia.
Box and Salesforce announced a new partnership Wednesday aimed at helping their joint customers get work done more efficiently by bringing documents from their cloud storage and content management solution into Salesforce.
Founded just last year, the four-person startup has been applying data science to making sense of audience trends.
It’s not that the biggest names in enterprise IT and networking aren’t good places to work, according to employees submitting reviews to jobs and career marketplace Glassdoor. It’s just that they aren’t “Amazing!” or “Great!” places to work, according to Glassdoor’s list of the 50 Best Places to Work in 2016.
Salesforce users have been able to access data in external apps ever since the release of the cloud vendor's Lightning Connect tool last year, but a new generation of the product announced on Thursday extends those ties considerably.
Volume discounts are nothing unusual in the world of enterprise software, but over the last year or so Salesforce has reportedly been approaching customers early about upcoming renewals and wooing them with considerable extra discounts if they sign on ahead of time for the CRM vendor's full software suite.
Salesforce taps technology gained as part of its $390 million RelateIQ acquisition last year to offer a brand-new tool focused on what it calls "relationship intelligence."
A new cloud offering from Salesforce aims to turn the Internet of Things into the "Internet of Customers."
Sales and marketing have long been Salesforce's proverbial bread and butter, but on Wednesday the CRM giant branched out in a new direction with a cloud platform tailored specifically for healthcare providers and patient data.
Salesforce is updating its user interface, offering customers a modern cross-platform design with greater flexibility.
Microsoft's office suite as a service made big gains in popularity but still faces competition from Google.