Zendesk integrates Twitter into customer service app
Zendesk has upgraded its Web-based help desk software to simplify and automate how its users capture, analyze and respond to public Twitter messages that merit a customer-service response.
Zendesk has upgraded its Web-based help desk software to simplify and automate how its users capture, analyze and respond to public Twitter messages that merit a customer-service response.
Yahoo's real estate site will rely exclusively on Zillow for sales listings, as Yahoo continues its trend of handing over some of its portal services to specialists.
Although many people already are engrossed in cyberspace, judging by the amount of communicating, socializing and commerce conducted online, we're at the advent of what will be a near total immersion in technology and the Internet, according to a technologist who spoke Saturday at the World Future Society conference in Boston.
Cloud computing will top the Internet in importance as development of the Web continues, according to a university professor who spoke on Friday at the World Future Society conference in Boston.
Indian film stars are making a beeline for Twitter, updating fans on what they are doing, exchanging pleasantries, promoting their movies, and at times even settling scores with one another.
Twitter has introduced another advertising service, hoping to generate revenue this time by promoting special offers, events and one-time deals from marketers.
Facebook is investigating an issue where some users do not receive an e-mail notification when someone sends them a message on the social networking site.
Early Sunday morning has seen a non-stop crackle of reports from individuals on social media sites that YouTube has been hacked to apparently target videos of singer and teen sensation Justin Bieber.
Facebook, whose members upload more than 100 million photos every day, is testing a feature designed to streamline and increase the tagging of people in pictures.
Google's Blogger blog publishing and hosting service now has its own analytics feature that monitors a blog's usage, logs stats and displays reports and graphs.
In the ongoing debate over whether to use Flash or HTML5, Google has weighed in heavily in favor of using HTML5.
Hearsay in recent days that Google is working hard on a project to better compete against Facebook has captured the attention of industry observers, who wonder what shape this initiative might take and what is its likelihood of success.
Sony released an update to its PlayStation 3 on Tuesday that brings several new features and launches the PlayStation's first subscription gaming service.
Rumors have it that Google is building its own social networking site named "Google Me" that may be the company's attempt to unseat Facebook. Is it possible for the world's most popular search engine to wage war against the world's most popular social networking site? If speculations are true, there's a chance.
The astronauts of Space Shuttle mission STS-131 are delighted by the response to their extra-terrestrial Twitter messages, they said Monday.