The contact centre goes social
Enterprise social media is maturing. Initiatives such as content delivery and contextual marketing are becoming common practice in the market.
Enterprise social media is maturing. Initiatives such as content delivery and contextual marketing are becoming common practice in the market.
Paul Ceglia, who for years has claimed to own 50 percent of Facebook, was denied a bid to revive his case against the company in a U.S. appeals court on Monday.
Live video is messy. It's raw, unedited, and with new mobile apps, it's now capable of capturing many more people who aren't aware they're being recorded. And in some cases, that can add up to legal problems,
As part of Twitter's larger push to give more people a reason to use its service, it is changing its direct messaging function to let users receive missives from people they don't follow.
Facebook has tripled its detection and elimination of "fake" likes, which can artificially inflate a brand's prominence on the site and deceive users, the company said on Friday.
Increasingly, computers are deciding what news stories we read, and may even end up teaching our children to speak. But whether we should allow them to is becoming the subject of a heated debate related to the use of algorithms.
Instagram is clarifying its rules around sexual, illegal and other inappropriate content, including posts involving revenge porn.
Twitter, in an effort to attract new users, is turning its home page into a portal for news and content around dozens of topics.
The findings of a new survey debunks theories that Facebook is losing its "cool factor" among teenagers.
YouTube is planning a paid service that will let viewers watch select videos without ads, Google confirmed on Wednesday.
Zynga founder Mark Pincus is rejoining the gaming company as CEO effective immediately, replacing Don Mattrick, who led Zynga for less than two years.
Would you pay to watch your favorite band go on a road trip? Or shell out five dollars for a short film series, with a new installment each week?
Facebook has launched a standalone Messenger app for chatting on the Web outside of Facebook.com.
People shouldn't hold back on sending racy photos of themselves online for fear the images might be scooped up by government spies, former NSA contractor Edward Snowden has said.
A Turkish court blocked access to numerous sites including Twitter and YouTube on Monday, over their hosting of images of an Istanbul prosecutor held at gunpoint by militants last week.