Telecom NZ creates Christchurch recovery team
Telecom NZ (ASX:TEL) has appointed its general manager for customer experience, Trish Keith, to lead up a dedicated Christchurch recovery team.
Telecom NZ (ASX:TEL) has appointed its general manager for customer experience, Trish Keith, to lead up a dedicated Christchurch recovery team.
Telcos must welcome the development of the National Broadband Network (NBN) as a chance to innovate, or face unpopularity, a member of TM Forum said.
Australian small businesses are in good shape compared to international management standards, according to Telstra (ASX:TLS).
Telecom NZ (ASX:TEL) may be released of more obligations to provide line access to its copper networks, following a regulatory decision.
Up to 250 jobs will be dismissed at a call centre in East Bentleigh, Melbourne operated by global information and communication company, Vertex, following the ending of a major contract with Telstra (ASX: TLS).
740 Salmat call centre employees will lose their jobs after the company lost a hefty contract with Telstra this week.
Telecommunications giant Telstra (ASX:TLS) has revealed at a retail shareholder meeting in Sydney this week that it is planning its own fibre-optic network for Australian cities if the National Broadband Network (NBN) does not go ahead.
A discussion paper which proposes giving the Telecommunications Industry Ombudsman (TIO) scheme more power to enforce telecommunications regulations was released today by Minister for Broadband, Communications and the Digital Economy, Senator Stephen Conroy.
Internet kiosk developer pieNETWORKS (ASX:PIE) has announced a rights issue to raise $2.15 million.
Regulator ACCC has announced the interim pricing terms for access seekers to Telstra's (ASX:TLS) copper networks.
Liberal senator Mary Jo Fisher has called for a Senate inquiry into the reliability of telecommunications and emergency systems during natural disasters, in light of recent outages during the Queensland floods and earthquakes in Christchurch, New Zealand.
NBN Co could be required to replace or refit more than 60 Telstra exchanges in its bid to roll out the National Broadband Network (NBN), Telstra has warned.
The Australian Communications Consumer Action Network (ACCAN) has called on the Australian Communications and Media Authority (ACMA) to impose penalties on telecommunications companies with poor customer service following the release of statistics from the TIO finding a massive increase in complaints against Australian telcos.
New Zealand telecommunication companies have reported that networks are in the process of being restored following today’s earthquake in the Canterbury region.
New findings from market research firm, Roy Morgan, have delivered another blow to Vodafone, showing that the telco is now second only to Dodo as worst internet service provider for customer satisfaction.