Telecommunications Industry Ombudsman (TIO) - News, Features, and Slideshows

News

  • Telcos slammed for sleazy NBN sales

    The use of high-pressure sales tactics by telcos trying to sell NBN services to households and small businesses has been condemned by groups representing consumers and the telecommunications industry.

  • NBN complaints grow by 159 per cent

    In the 12 months from 1 July 2016 to 30 June 2017, complaints about services delivered over the National Broadband Network grew by 159.3 per cent compared to the previous 12 months, new figures released by the Telecommunications Industry Ombudsman (TIO) reveal.

  • Telco complaints continue to grow

    Figures released today by the Telecommunications Industry Ombudsman reveal complaints to the TIO about telco services increased in the quarter ending 30 June.

  • Telco complaints continue to climb

    New figures released by the Telecommunications Industry Ombudsman and Communications Alliance confirm that telco complaints are continuing to climb.

  • Dramatic surge in telco complaints

    Complaints about telcos surged in the second half of 2016, according to figures released today by the Telecommunications Industry Ombudsman.

  • Telco complaints drop

    A year-on-year comparison of complaints about telecommunications services show a significant drop in the December quarter, according to the latest ‘Complaints in Context’ report issued by the Telecommunications Industry Ombudsman and Communications Alliance.

  • TIO to review funding model

    KPMG will assess the funding model employed by the Telecommunications Industry Ombudsman, the telco watchdog announced today as its revenue drops on the back of decreased complaints from consumers.

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