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Judi Jones hired as new Telco Industry Ombudsman

New Zealand Electricity and Gas Complaints Commissioner Judi Jones will take up the role of Telecommunications Industry Ombudsman (TIO) in March 2016.
Vodafone cuts complaints

In the final quarter of 2014 Vodafone Australia managed to reduce the number of complaints per service it received while adding customers to its network.
Telco complaints fall to 7-year low

The Telecommunications Industry Ombudsman has reported the lowest number of complaints about telcos in seven years.
Usage alert compliance a priority as TCP code enforcement heads into year three

The Australian Communications and Media Authority (ACMA) hopes to cut bill shock with a renewed emphasis in the coming year on enforcing data usage alerts under the Telecommunications Consumer Protection (TCP) code, according to an ACMA official.
TIO task force to field NBN grievances

The Telecommunications Industry Ombudsman (TIO) has had to set up a special team to handle rising complaints about the National Broadband Network.

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