Judi Jones hired as new Telco Industry Ombudsman
New Zealand Electricity and Gas Complaints Commissioner Judi Jones will take up the role of Telecommunications Industry Ombudsman (TIO) in March 2016.
New Zealand Electricity and Gas Complaints Commissioner Judi Jones will take up the role of Telecommunications Industry Ombudsman (TIO) in March 2016.
In the final quarter of 2014 Vodafone Australia managed to reduce the number of complaints per service it received while adding customers to its network.
The Telecommunications Industry Ombudsman has reported the lowest number of complaints about telcos in seven years.
The Australian Communications and Media Authority (ACMA) hopes to cut bill shock with a renewed emphasis in the coming year on enforcing data usage alerts under the Telecommunications Consumer Protection (TCP) code, according to an ACMA official.
The Telecommunications Industry Ombudsman (TIO) has had to set up a special team to handle rising complaints about the National Broadband Network.
The Australian Communications Consumer Action Network is concerned about the number of telecommunications-related complaints in current NBN rollout sites.
The Australian Communications and Media Authority (ACMA) has issued a warning to Live Connected for failing to comply with the Telecommunications Consumer Protection (TCP) code.
Telstra (ASX:TLS) added 1.3 million new mobile customers in 2013 while at the same time reducing complaints to the Telecommunications Industry Ombudsman (TIO) according to CEO David Thodey.
Telcos are improving but still face too many customer complaints, according to the Australian Communications Consumer Action Network (ACCAN).
Telcos declared nearly 100 more mass service disruptions on landline services in the 2012-13 financial year compared to the previous year, according to a report by the Telecommunications Industry Ombudsman.
Optus has cancelled its retail distribution agreement with TeleChoice, which includes Virgin Mobile and Pre-Paid Services.
Complaints about Optus have increased 47 per cent, while complaints about Telstra have dropped 21 per cent decrease in 2011-12, according to the Telecommunications Industry Ombudsman (TIO).
For all the talk of reforming telecommunications customer service in the past year, almost 200,000 new consumer complaints were received by the office of the Telecommunications Industry Ombudsman (TIO) in the last 12 months.
Your wrap of the top Australian ICT stories this week.
Australian consumers are failing to understand ISP and mobile offerings on the market, as regulatory bodies have yet to consider telecommunications as an essential service.