5 steps to transform support services
<em>This vendor-written tech primer has been edited by Network World to eliminate product promotion, but readers should note it will likely favor the submitter's approach.</em>
<em>This vendor-written tech primer has been edited by Network World to eliminate product promotion, but readers should note it will likely favor the submitter's approach.</em>
We're at an awkward stage as the age of network-streamed multimedia matures. Broadband and cell providers have only recently realized the public's enormous appetite for streaming video, VoIP, and the combination of both.
Given the importance of telephone systems, refreshing the technology can be daunting. However, for small and midsized businesses who consider upgrading from a PBX to VoIP, the benefits are clear and, with proper planning, the implementation is not very frightening. Consider these three steps: