Woolworths Liquor cuts customer call wait times
Woolworths’ Liquor Multi Option Retail division has reduced customer phone wait times following the implementation of communications software in 2010.
Woolworths’ Liquor Multi Option Retail division has reduced customer phone wait times following the implementation of communications software in 2010.
Australian enterprises are expected to take a closer look at Chrome OS as Google makes moves to peel customers away from Microsoft, according to analysts.
Google Chrome OS devices will account for 85 per cent of business devices at Woolworths at the completion of the supermarket’s technology transformation, according to Woolworths acting CIO, Damon Rees.
Woolworths has launched a grocery collection service at Melbourne Airport.
Businesses must use technology to increase focus on the customer or risk failure, according to Commonwealth Bank CIO Michael Harte.
Woolworths plans to roll out its Google Apps platform to 26,000 national and state office staff in the coming months, following its rollout of Gmail and its custom ‘Tap for Support’ app on iPads to 890 store managers in August last year.
David Jones has launched a magazine app for the iPad as part of the Australian retailer’s push into e-commerce.
2012 showed that the “consumerisation of IT” trend is no longer just changing the workplace culture of start-ups and small businesses.
Australian retailer Woolworths has flagged plans to revamp its online presence following a 63 per cent growth in online sales for the 2011 financial year.
Woolworths Australia has implemented an electronic messaging system, which will allow product data to be transferred between the company and its suppliers.
Woolworths has launched its shopping app for Android, following strong demand from its iOS cousin.
In an effort to reduce some $50 million a year in trolley collection and replacement costs, retailer Woolworths has launched a mobile application that allows people to report a lost trolley, including its location via GPS.
Credit card company Visa announced yesterday that supermarket giant Woolworths had signed up to its new contactless payWave payment system. Visa has touted the convenience of the new system, which allows customers to make purchases under $100 without a signature or PIN; however, some industry analysts have warned of potential security pitfalls with contactless systems.
Visa has signed on supermarket giant Woolworths Limited (ASX:WOW) to roll out its contactless payment technology payWave across all of the company’s stores.
Getting on the social networking bandwagon was a long time coming for Woolworths Group (ASX:WOW), admits information security manager, Peter Cooper.