1E Whitepapers

Consumer expectations put a strain on IT Services teams at a time when resources are limited, costs must be contained, and IT environments are increasingly complex. up. Service and Support Desk agents are under far greater scrutiny and pressure to meet performance metrics and KPI’s. For automation to be effective, it needs focus, precision and speed. Download this whitepaper to see how the role of ITSM and businesses are looking to IT Service Management as a business enabler rather than an overhead.