UXC Whitepapers
The Internet of Things (IoT) is predicted to generate massive amounts of data. This whitepaper looks at how you need to prepare your data operations centre for the onslaught. • By 2020 IoT will connect 26 billion units which will mean data centre workloads increase • IoT promises to enable real –time data streams to speed up operations • Organisations must consider whether their data infrastructure is ‘up to the task’
Businesses are creating mobile apps to gain a competitive advantage but majority bypass traditional IT development teams during creation. This whitepaper addresses the issues with this approach. • Long development and approval cycles mean business owners are looking externally • External companies lack understanding of core business applications • Benefits of speed may be undercut by the app not meeting broader enterprise requirements
When managed service or outsourcing contracts come up for renewal, it may seem ‘too hard’ to change – even if you suspect you could be better off. This whitepaper looks at ways to accurately calculate costs to make the best decision for your organisation. • Begin reviewing your options well in advance of contract ending • See how calculating the costs is based on balancing risk and gain in the short and long-term • Learn the fundamental drivers that should underpin the decision to change service providers
Theoretically, we are now in the best position to make the technology choices for our business. This whitepaper discusses how to determine the ideal partner to assist in the decision making process when feeling spoilt for choice. • With so many vendors, products and services, the options can become confusing to interpret • Internal IT teams can benefit from support of a systems integration or outsourcing partner • Ideal partners should focus on five areas of information to support your business decisions
Commentators often compare cloud computing with the bureau computing model widely used 30-40 years ago. This whitepaper discusses the significant differences between the two. • ‘Bureau’ meant being tied to one supplier and their applications, with cloud, there is choice • ICT needs to support business' ongoing improvement with the options available • Cloud supports contestability, which was rare in the world of bureau computing
Over recent years, network devices have evolved way beyond their traditional role of just ‘directing traffic’. This whitepaper argues that the convergence of different technologies within the same device calls for new thinking about network management. • The introduction of new devices and advanced infrastructure has made the work of enterprise network management teams more complex • Servers, storage, operating systems and applications were the responsibility of other teams, but thanks to the converged infrastructure and new technologies, the roles of teams are blurring • Getting and keeping today’s application performance systems optimally tuned calls for high levels of network, hardware, software and application skills
The megatrends of consumerisation are forcing organisations to adapt. This whitepaper looks at why enterprise mobility programs must be underpinned by a solid strategy to reap the benefits of this disruptive technology and avoid the pitfalls. • While most global analyst firms report Enterprise Mobility as a critical initiative, the majority of businesses do not have a comprehensive strategy in place • Organisations should take a selective approach to adopting disruptive technologies , aligning their cultural needs, business imperatives and IT requirements • IT departments have to support a constantly evolving, fragmented operating system environment and device landscape
UXC Connect’s Jesmond Psaila says that DevOps can do for IT operations what Agile did for software development. This paper demonstrates how, by combining both approaches, you can significantly improve operational efficiency and time-to-market. • Marketing and development teams want to constantly change or increase functionality, while IT operations teams want to keep the environment as stable as possible • Agile software development and virtualisation have not solved the time-to-value problem faced by marketing and IT operations teams • Recent movements in DevOps aim to address and redefine a more agile service management platform, while new tools have vastly improved functionality to configure and automate common processes
Outsourcing has become a critical component of management of financial institution operations. Consequently, the Office of the Controller of the Currency (OCC) and the Federal Reserve Board (FRB) recently issued guidance on how financial institutions should manage third-party risks. • Institutions are outsourcing increasingly complex and sensitive banking and financial operations to third parties • The guidance issued by each agency has particular relevance to outsourcing transactions and provides companies with a roadmap of the key areas of concern to regulators • Many of the suggestions in the OCC and FRB guidance concern provisions of outsourcing agreements where vendors often push back
A lot of ICT outsourcing arrangements go off the rails, failing to achieve the financial objectives of one of the parties to the arrangement. This report discusses why ICT outsourcing arrangements rarely reduce the real costs for an outsourcing client without a significant change of scope or quality of service. • There are plenty of intangible benefits to be gained from outsourcing that don’t always translate into hard dollars • CFOs and CEOs may demand ICT cost reductions, and CIOs may be genuinely trying to meet these demands, but the underlying and real reason why companies go to outsourcing lies in other areas • This paper provides examples of how outsourcing ICT infrastructure can change the way you do business