Genesys Whitepapers
This report looks at the five-year cost comparisons for technology infrastructure deployment.
This ebook covers the benefits of why SMBs Should Look to the Cloud for Simplicity and Success.
The need to connect consumers on their channel of choice with contact centre agents is rapidly becoming a requirement to compete in the age of the customer. For application development and delivery (AD&D) pros, cloud delivery can provide an Agile platform so that they can focus their energy on customer journeys, not technology.
This report highlights the service experiences, and the technologies that underpin them, that your customers will expect in 2021.
This report summarises the top 10 customer service trends for 2017 that application development and delivery (AD&D) professionals supporting customer service operations must pay attention to in order to deliver customer service excellence.
Customer Journey Management is an omnichannel customer engagement strategy that takes an outside-in approach from the customer’s perspective to improve customer experience (CX) for the most important of your customer’s journeys.