The Department of Immigration and Citizenship (DIAC) has called on Optus to roll out Voice Over Internet Protocol (VoIP) to more than 7000 seats and upgrade its aging network. The deal is worth $143 million over the next four years.
As part of the deal Optus will migrate the department's Wide Area Network (WAN) to the Optus Evolve network to enable unified communications. DIAC mobile staff will use the Optus 3G network and wireless broadband.
Network monitoring and capacity planning will be supplied as part of the deal.
DIAC CIO Bob Correll said in a statement the contract will future-proof the department's networks and telecommunications.
“The solution Optus proposed and is currently implementing will offer us the flexibility and scalability we require to meet changing business demands, both now and in the future,” Correll said.
DIAC will roll VoIP across its 30 call centre sites and run unified communications over a hosted Nortel Communications Service Manager 1000. geographic geographic
The deployment is expected to be finished by second quarter 2009.
Optus has been a DIAC supplier since 2001.
Optus enterprise and business group managing director, John Simon said Optus and its subsidiary AlphaWest will implement tight SLAs and reporting requirements.