XTech making hosted CRM push
Looking to compete with Salesforce.com Inc. in the hosted CRM space, professional services firm XTech in December plans to offer a hosted CRM platform based on Worldtrak's CRM product.
Looking to compete with Salesforce.com Inc. in the hosted CRM space, professional services firm XTech in December plans to offer a hosted CRM platform based on Worldtrak's CRM product.
CRM (customer relationship management) infrastructure vendor Wheelhouse Corp. in early 2002 plans to offer a tool intended to integrate disparate data sources to present a unified view of customers.
A different kind of CRM is emerging for professional services companies -- such as law and accounting firms -- that do not necessarily deal with customers calling in on 800 numbers with product-support questions.
SAP AG is leaning toward backing the Sun Microsystems Inc.-led Liberty Alliance for online authentication services and will make an announcement about security plans some time this month, said SAP officials today at the SAP TechEd conference.
SAP AG in 2002 plans to extend its Web-based customer support product with co-browsing, to enable both a customer and customer service agent to share a Web session.
ERP applications vendor SAP AG on Tuesday endorsed the Java programming language in a big way, making it an equal partner with the company's legacy ABAP programming language in the mySAP.com application architecture.
Siebel Systems and Palm on Wednesday reaffirmed plans to jointly market, sell, and ensure smooth implementation of Siebel handheld applications on the Palm platform, under an arrangement that also will see Siebel employees utilizing Palm devices.
U.S. holiday sales will reach approximately US$11.9 billion, an 11 percent increase over last year, and there will be more buyers. But a tight economy will have buyers spending less money individually, according to a study detailed Wednesday by Jupiter Media Metrix Inc.
Visa International is upgrading its electronic payment systems to enable what the company is calling "universal commerce," in which borders, currencies, and security concerns will not impede worldwide transactions, a company official said here Monday.
Asera on Monday plans to announce Version 5.0 of its eBusiness Operating System, featuring Web services, workflow, and ties to legacy applications.
E-commerce Web sites could see a traffic boost this holiday season as shoppers browse online rather than at the malls given the reluctance to travel and personally deliver gifts following the Sept. 11 terrorist attacks, some observers said.
CRM software vendor Avaya Inc. and IT services company Accenture Ltd. this week announced an alliance intended to make it easier to integrate backend applications with contact centers.
Factoring in multiple expenses, CRM vendor E.piphany recorded a loss of $1.98 billion for the quarter ending Sept. 30.
Aspect Communications Corp. on Tuesday detailed Version 6.0 of the Aspect Customer Self-Service application, which features the ability identify a user via voice verification.
Sybase this month plans to ship middleware called Business Process Integrator, which enables refinement of e-business processes.