Siebel makes $5 million investment in SPSS
CRM software vendor Siebel Systems Inc. this week announced that it has made a US$5 million equity investment in data analysis software company SPSS Inc.
Stories by Paul Krill
PeopleSoft details CRM package
PeopleSoft on Tuesday plans to announce a module for its CRM (customer relationship management) platform that is customized for the financial services industry.
Oracle details product life cycle offering
Oracle this week announced Oracle Quality Online, a quality management application that tracks and manages enhancements, product defects, and associated tasks across business units.
Clarify buy offers Amdocs leverage against Siebel
Amdocs Ltd.'s acquisition of Nortel Networks Corp.'s Clarify Corp. division for approximately US$200 million positions it to compete with Siebel Systems Inc. for CRM (customer relationship management) accounts at large telecommunications vendors, one analyst claims.
U.S. online sales up again
Separate studies detailed this week reveal that U.S. online sales climbed again in July, and that Internet spending has rebounded from a lull prompted by the Sept. 11 terrorist attacks.
BroadVision promotes e-business self-service initiative
BroadVision executives on Wednesday stressed that self-service is the way to maximize return on investment in e-business efforts and dramatically reduce costs.
Solectron makes CRM push
Manufacturing and supply-chain management services company Solectron plans to acquire Stream International, a CRM (customer relationship management) vendor, the two companies announced on Tuesday.
RightNow to help gauge customers' feelings
Customer relationship management software vendor RightNow Technologies Inc. wants to help enterprises get in touch with their customers' feelings.
Despite slumping economy, e-commerce still growing
The number of Americans buying online will double from 64.1 million as of 2000 to 130 million by 2005, according to a report by research firm eMarketer Inc.
A bet on technology
Harrah's Entertainment is known as a high-stakes player in the glitzy world of hotel casinos and gambling. But in contrast to the bright lights of Las Vegas, the company's Web presence was dull and static and did little more than house communications and financial investment information. Furthermore, several of the company's individual properties had developed their own marketing-oriented sites, leaving the company without a unified face on the Web.
Pivotal partners with Intel on CRM
Pivotal on Wednesday joined forces with chipmaker Intel to boost the Pivotal Demand Chain Management CRM (customer relationship management) suite on Intel architectures via testing and optimization services.
EDS to offer E.piphany CRM suite
EDS and customer relationship management (CRM) software vendor E.piphany on Wednesday are set to publicly announce an arrangement whereby EDS will resell E.piphany's E.5 suite.
PeopleSoft connecting with disconnected PCs
Looking to broaden access to CRM (customer relationship management) applications to those outside the corporate office, PeopleSoft Inc. on Aug. 27 plans to formally unveil mobile extensions to its Sales and Field Service applications to enable disconnected access.
Siebel to tout eBusiness 2001 platform at conference
CRM (customer relationship management) and e-business applications vendor Siebel Systems Inc., at its Worldwide User Week conference in Chicago in early October, plans to detail its upcoming Siebel eBusiness 2001 applications platform, which will feature enhanced forecasting and integration of various phases of customer interactions.
Dirty data plagues CRM deployments
Customer relationship management (CRM) has become a hot-button topic, with companies deploying systems with hopes of providing better service and, in turn, boosting revenues.