A software-based phone system launched Monday aims to give small businesses many features of advanced call-center software and soon will work with Salesforce.com and other CRM platforms, according to startup Ringio.
Microsoft plans to release a new version of its Office Communications Server (OCS) by the latter half of 2010, according to Gurdeep Singh Pall, corporate vice president of Microsoft's Unified Communications Group.
At Voicecon's opening Monday in Orlando, vendors are poised to push unified communications, and Microsoft is stepping into the spotlight by announcing alliances with other vendors whose gear interoperates with Microsoft Office Communications Server.
Geelong Hospital in Victoria has launched the state’s first video relay interpreting (VRI) service aimed at providing hearing impaired people better access to interpreter services, particularly with health care.
Cisco Systems plans to extend unified communications beyond individual enterprises, introducing a new appliance and a protocol that the company hopes will become an industry standard.
Cisco Systems Inc. plans to add voice-over-Wi-Fi capabilities to its existing iPhone app by April, part of a continuing effort to expand its unified communications technology into the mobile space.
What in the world is UC anyway? Imagine a world where all your communications services such as phone, internet chat, voicemail, e-mail, SMS and fax all worked together seamlessly. No separate programs devices or log-ons — just a seamless way of getting the word out.
Avaya tomorrow will reveal a road map that shows how its customers – in particular its newly minted Nortel customers - can move to unified communications technologies without ripping out existing gear.
With around 750,000 customers and 3 million calls a year, pay TV provider Austar has improved its customer service through unified communications by reducing average call handling times by 15 per cent.
Cisco Systems Chairman and CEO John Chambers demonstrated on Wednesday how the company's TelePresence videoconferencing technology could be developed into a consumer product, showing off the long-awaited system at a press conference ahead of the International Consumer Electronics Show in Las Vegas.
Optus has partnered with NEC to deliver unified communications (UC) solutions to small and medium businesses (SMBs) through a package combining fixed and mobile services.
Debate over the significance of Unified communications (UC) as a technology continues with Gartner and Frost & Sullivan arguing that its is respectively, no longer a strategic priority and its an evolving technology still worth watching.
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The Australian unified communications market reached a record high in 2008 with an estimated value of $608.7 million, according to research firm Frost & Sullivan.
Mobile unified communications vendor DiVitas Networks has added iPhone, BlackBerry and Android to the set of platforms it is supporting with software to access desk-phone and presence features on cell phones.