Stories by Mary K. Pratt

Videoconferencing do's and don'ts (with video!)

When it comes to videoconferencing, Daniel Post Senning would like to remind you the game is yours to win -- or lose. "Your ability to handle and manage [videoconferencing] tools says something about your professional brand and who you are," says Senning, author of <a href="http://www.amazon.com/gp/product/B00BNPI7FQ/ref=as_li_qf_sp_asin_il_tl?ie=UTF8&amp;camp=1789&amp;creative=9325&amp;creativeASIN=B00BNPI7FQ&amp;linkCode=as2&amp;tag=emilypostcom-20">Emily Post's Manners in a Digital World, Living Well Online</a> and spokesperson with The Emily Post Institute. And that includes not just your technical savvy, but your social skills as well, Senning says.

In hot jobs market, IT workers call the shots

Like many of his colleagues, MIS director Bill Jones is in the market for IT talent. Jones, who runs the IT department for the city of Port St. Lucie, Fla., needs two developers to fill new positions created to build and maintain a permitting app, plus someone for another new position tasked with installing and maintaining a telephone system.

Fidelity's top IT exec sees potential in A.I.

Since his January 2013 appointment as enterprise CTO at Fidelity Investments, Stephen Neff has made a significant impression in the financial services company's highest IT post. Earlier this year, he was named one of five finalists for the 2014 MIT Sloan CIO Leadership Award.

Persistent Systems

As head of digital marketing for the 2013 Indian movie Chennai Express, Shailja Gupta needed to work social media channels to optimize interest in the film. She teamed with Persistent Systems in Pune, India, to analyze social media content. "Just looking at numbers doesn't really help. How you use those numbers for your own strategy is what matters," she says.

SwiftIQ

Founded in 2011, SwiftIQ needed to expand its computing capacity quickly. But instead of building out its own infrastructure, it turned to Google's Cloud Platform for storage, support for long-running processes and the ability to handle unpredictable scale.

Thomson Reuters

Hoping to give its clients a comprehensive view of the information they need to make decisions in the financial markets, Thomson Reuters five years ago rolled out a homegrown financial analysis tool called Eikon.

Whirlpool CIO moves 69,000 global employees to Google Apps

Whirlpool CIO Mike Heim is taking IT, and all the other business units, in a new direction. Heim is moving the company, with its 69,000 global employees, to http://www.computerworld.com/s/article/9247616/4_things_to_do_now_to_get_ready_for_the_Internet_of_Things?. He says the move could transform how Whirlpool employees get work done by increasing real-time collaboration. Indeed, he sees the potential for IT-driven transformation in other areas, too. Here Heim, who joined Whirlpool in May 2012 after 33 years at pharmaceutical giant Eli Lilly, shares his ideas on leading IT through change.

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