Centrelink to set up ITIL training panel
Centrelink has flagged it will ramp up the use of IT Infrastructure Library (ITIL), with the setting up of an ITIL V3 Qualification Scheme Panel of Training Providers.
itil v3 - News, Features, and Slideshows
News about itil v3
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WorkSafe Victoria, TAC flag major outsourcing move
WorkSafe Victoria and Transport Accident Commission (TAC) are to outsource the data centre, mid-range, network, end-user and transition service components of their ICT environments.
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Aussie implementations impress ITIL guru
HP's David Cannon, co-author of the Service Operation book for latest version of ITIL, talks about why Australian adoption outstrips the US, what’s new in ITIL v3 and how to avoid common pitfalls
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Hasten slowly for ITIL v3 success
Conforming to ITIL v3, the latest IT Service Management [ITSM] standard, can require major changes to any organisation's IT operating processes. And proceeding too quickly is a recipe of trouble.