ITIL - News, Features, and Slideshows

News

• DevOps vs ITIL?

  There is debate within the IT industry whether or not DevOps can replace ITIL.

• In Pictures: itSMF LEADit 2013

  In Canberra, ITSM disciples talk service management, get funky on the dance floor.

• DevOps, ITIL disciples can sing together: IT Skeptic

  While they maintain a fierce rivalry, practitioners of DevOps and IT service management (ITSM) have much to learn from each other, according to Rob England.

• Standard brings IT consistency to Queensland public safety

  A standards-based approach to IT Service Management (ITSM) adopted by the Queensland Public Safety Network Management Centre has resulted in consistent and reliable delivery of IT to the state’s law enforcement and public safety agencies, according to the centre’s director, John McIntosh.

• Alphawest growth prompts Unisys services deal

  Optus subsidiary and ICT services contractor, Alphawest, will offer remote and on-site IT support to selected clients under a new deal with Unisys.

• BT Financial Group CIO eyes new IT capability framework

  CIO of BT Financial Group, Tony Forward, is one of a handful of local technology leaders to investigate the new IT Capability Maturity Framework (IT-CMF) launched in Sydney today.

• A competency-based maturity model to reduce ITIL adoption risks

  As large enterprises search for solutions to get the most out of their outsourcing vendors, many are turning to operational frameworks like Information Technology Infrastructure Library (ITIL) to improve the effectiveness of IT service delivery.

• Centrelink to set up ITIL training panel

  Centrelink has flagged it will ramp up the use of IT Infrastructure Library (ITIL), with the setting up of an ITIL V3 Qualification Scheme Panel of Training Providers.

• Does your IT department hold a Scrum?

  Does your IT department hold a Scrum to improve project performance?

• Tech staff form scrum to ensure project performance

  The day in the IT shop of insurance company, Australian Unity, begins with a scrum.

• NEC to overhaul managed services platform

  NEC Australia is to overhaul its managed services delivery platform in an effort to grow its overall managed services customer base, currently 200,000 devices strong.

• ANSTO gets positive reaction from ITIL implementation

  The Australian Nuclear Science and Technology Organisation (ANSTO) has implemented an award-winning Information Technology Infrastructure Library (ITIL) deployment to improve internal IT service and performance.
  

• Aussie implementations impress ITIL guru

  HP's David Cannon, co-author of the Service Operation book for latest version of ITIL, talks about why Australian adoption outstrips the US, what’s new in ITIL v3 and how to avoid common pitfalls
  

• Hasten slowly for ITIL v3 success

  Conforming to ITIL v3, the latest IT Service Management [ITSM] standard, can require major changes to any organisation's IT operating processes. And proceeding too quickly is a recipe of trouble.

• SolarWinds is doing something right

  SolarWinds is an example of how dramatically lower price points and faster time to value are catching on in a sea of more complex, costly, and albeit usually more richly functional network management products.