Telcos slammed for sleazy NBN sales
The use of high-pressure sales tactics by telcos trying to sell NBN services to households and small businesses has been condemned by groups representing consumers and the telecommunications industry.
Telecommunications Industry Ombudsman (TIO) - News, Features, and Slideshows
News about Telecommunications Industry Ombudsman (TIO)
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Non-NBN broadband, NBN voice services fare poorly in ACMA complaints report
The Australian Communications and Media Authority has released its first snapshot of telecommunications complaints data as part of a number of ACMA measures to tackle rising dissatisfaction with broadband and phone services.
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Telco group concerned over push for ACMA to oversee TIO
Telco industry group Communications Alliance says it is concerned over a government proposal for the Australian Communications and Media Authority to oversee the complaints body Telecommunications Industry Ombudsman.
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Telco complaints rise, but ombudsman sees progress
Consumer and small business complaints about phone and Internet services lodged with the Telecommunications Industry Ombudsman grew 6.2 per cent in FY18.
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Hundreds of households, small businesses ‘lose’ phone numbers during NBN migration
New research released by the Telecommunications Industry Ombudsman has highlighted complaints from households and small businesses migrating to the National Broadband Network that have unexpectedly lost their fixed-line phone number.