Most consumers of high technology products say that use of customer relationship management (CRM) software by their vendors has not improved their service offerings - and in many cases has made it worse, according to the results of a survey released this week by Accenture.
The online sales market is expected to jump by 18 percent this year to US$259 billion, according to a report released Monday by Forrester Research.
Checkpoint Systems is rolling out a line of radio frequency identification (RFID) enabled labels that it boasts can be used to both support advanced inventory control and help catch shoplifters, allowing retailers to consolidate its use of the technology.
SAP users this week applauded the vendor's road map for adding service-oriented architecture (SOA) and Web 2.0 technologies to its software, though some acknowledged that they aren't yet ready to use the new capabilities.
Computer coding errors apparently caused the loss of the U.S. National Aeronautics and Space Administration's Mars Global Surveyor (MGS) orbiter spacecraft last year.
SAP this week unveiled a set of integrated on-demand ERP applications, code-named A1S, for midsize companies that is due to ship next year.
Hosted CRM apps provider Saleforce.com Tuesday unveiled a new service for more easily creating and managing both structured and unstructured data.
Thirsty travelers passing through Hartsfield-Jackson Atlanta International Airport can now buy their soft drinks without having to fumble for exact change.
The California legislature this month is expected to vote on several bills that would regulate the use of Radio Frequency Identification (RFID) technology in government documents. Similar legislation was approved by the body last year only to be vetoed by Gov. Arnold Schwarzenegger in October.
US-based Circuit City Stores has awarded a US$775 million outsourcing contract calling for IBM to run much of its IT operations over the next seven years. Circuit City officials said they expect the pact will let them cut IT costs by 15 percent over the life of the contract.
Salesforce.com has unveiled a new content management and collaboration service that it says will eliminate the need for companies to build proprietary portals to communicate with customers.
Etelos Systems has announced the release of a beta version of a tool that can link its hosted CRM application into the Web-based applications of search engine giant Google.
Retail users of the on-demand ERP software services of NetSuite will find that selling their products on eBay's online auction site just got easier with the unveiling of a new version of the vendor's hosted e-commerce software.
Horizon Lines has turned to radio frequency identification (RFID) technology to track containers seamlessly from a Seattle distribution centre over the sea and land to their final destination in Alaska.
The U.S. National Aeronautics and Space Administration (NASA) this summer plans to begin testing whether RFID technology can survive in outer space.