Stories by Marc L. Songini

Users excited about Microsoft CRM upgrade

Users are welcoming the news that Microsoft Business Solutions has at last wrapped up work on its much-awaited CRM application upgrade. Microsoft's CRM 3.0 product was originally slated for release in the first quarter of 2006, but the company now plans to ship it early next month.

Oracle's Phillips outlines Siebel strategy

Oracle President Charles Phillips laid out the welcome mat Thursday to the users his company will soon inherit from CRM software vendor Siebel Systems, assuring them lifetime support for their applications and the benefits of integration with his company's back-end software.

Oracle users won't let company off the hook

As Oracle rapidly changes its historic strategy of growing through organic development and expands its size by large acquisitions, the company's installed base is watching warily. Last week at the OpenWorld conference in San Francisco, users noted that Oracle has so far said the right things to try to assure them. But outstanding issues remain, they said, as the company evolves its Project Fusion architecture and makes changes to support costs for users.

Oracle-Siebel deal could mean better integration

One of Oracle's main talking points in touting its US$5.85 billion buyout of Siebel Systems was that shared users have been calling for such a move. "Our joint customers have consistently recommended this transaction to both companies for over a year," Oracle president Charles Phillips wrote in an open letter to customers posted on the company's Web site. "Together [with Siebel] we become a stronger, more strategic partner, with complementary resources and maximum deployment flexibility. Our customers and partners have asked for it directly."

Siebel adds Notes integration to hosted CRM tool

Siebel Systems is bringing out a new version of its hosted CRM software that adds integration with IBM's Lotus Notes collaboration software and lets users offer the system under their own brand names.

Lawson embraces IBM stack to bolster apps performance

Business applications maker Lawson Software hopes to cut the complexity and boost the performance of its technology stack with the rollout this week of the latest version of its applications infrastructure software, Lawson 8.1.0 Technology.

I2 Technologies returns to Nasdaq

After a two-year hiatus, shares of supply chain management software maker i2 Technologies will become available once more for trading on the Nasdaq stock exchange.

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