Microsoft picking up rivals' CRM users
Although a latecomer to the CRM business, Microsoft has been quietly luring customers away from more established rivals like Siebel Systems, now part of Oracle.
Stories by Marc L. Songini
CEBIT - SAP looks to make supply chains more adaptive
SAP AG is readying a supply chain management (SCM) application upgrade that it boasts will help its customers more easily adapt to demand fluctuations.
Wal-Mart details its RFID journey
US retailer, and powerful RFID advocate Wal-Mart Stores continues to build momentum around its radio frequency identification tag initiatives, adding new uses for the supply chain technology and getting more suppliers and partners to comply with its RFID mandates.
Users weigh in on real-world use of RFID
The use of radio frequency identification (RFID) tag systems in manufacturing is now providing a payoff to companies -- despite early concerns about privacy issues and technological hiccups as the wireless technology has been rolled out.
PeopleSoft users still wary of Oracle's Fusion
Thirteen months after taking over rival PeopleSoft, Oracle's product road map appears to be its major Achilles' heel with the customers it inherited.
Microsoft links Office with ERP, CRM software
Microsoft is rolling out tools it hopes will more tightly weave together its business applications with its popular Office suite.
Salesforce.com's CRM service hiccups again
In the wake of several service outages in recent weeks, Salesforce.com has created a Web site to update users of its hosted CRM software on system performance and any problems it encounters.
Salesforce.com service hiccups again
In the wake of several service outages, Salesforce.com Inc. plans to establish a Web site that the public can access to get information about service performance.
Oracle picks up speed with transportation app
Oracle last week unveiled a transportation application for its E-Business Suite 11i that uses technology acquired when it bought supply chain and logistics management software maker Global Logistics Technologies last year.
Oracle to lay off 2000 after Siebel acquisition
The integration of Siebel Systems into Oracle will result in a reduction of 2000 in the total workforce of the combined companies, but a majority of the layoffs will affect Oracle employees.
SAP launches first piece of hosted CRM service
SAP last week launched the initial piece of its first hosted CRM service, for on-demand sales force automation. The full offering, called SAP CRM On Demand, will add hosted marketing and services applications to the sales system later this year. The software runs on IBM servers with the DB2 database.
Salesforce.com users: Advantages outweigh glitches
Despite the well-publicized interruptions that have bedeviled Salesforce.com's hosted CRM service in recent months, a half dozen users said this week that their relationships with the vendor remains strong.
Siebel users willing to wait for Oracle plan
Several users interviewed this week said they are expecting benefits from the combination of Oracle and Siebel Systems, though it may take some time for those benefits to emerge.
Salesforce.com hopes revamp will calm outage fears
Officials at Salesforce.com last week said the company is nearing completion of a $US50 million infrastructure overhaul that they hope will stem fears that arose after a service outage last month.
Oracle touts progress on Fusion
Oracle is already claiming to be ahead of plan in its goal of establishing its next generation "Fusion" platform and set of business applications.