Stories by Marc L. Songini

Some users slow to jump on 9i upgrade

Oracle last week unveiled an upgrade of its Oracle9i application server software and pitched its latest database to users, claiming that the two technologies can simplify the integration and management of corporate IT architectures.

Oracle, users tout clustering features in database

Some users are claiming the latest generation of Oracle Corp.'s database can help cut costs and boost scalability and performance through its new clustering features. At least one analyst, however, said there are technical hurdles to overcome before these benefits are realized.

Upgrade issues will take center stage at Oracle show

Debate over whether new integrated Web services, an advanced Java development tool kit and clustering capabilities are enticing enough for users to upgrade to Oracle9i will overshadow Oracle Corp.'s OpenWorld database software conference in San Francisco this week.

IBM rolls out combined OLAP, data mining tool

IBM is rolling out a tool that it said combines online analytical processing (OLAP) and data mining capabilities in one application, giving users the ability to do in-depth analyses not before possible.

World Wrestling Federation goes for CRM body slam

Facing sliding revenue and a major restructuring, World Wrestling Federation Entertainment Inc. (WWFE) has rolled out software that it hopes will unite its various customer relationship management (CRM) efforts and let it recapture lost revenue.

CA product lines get second overhaul

For the second time in the past four months, Computer Associates is reshuffling its sprawling 1200-product software line-up in an effort to make it easier for users to get a handle on the various tools and applications the company sells.

Red Cross looking to beef up CRM system

The jump in e-mail traffic to The American National Red Cross after the Sept. 11 terrorist attacks on the U.S. has underscored the agency's need to roll out an enterprisewide customer relationship management (CRM) system.

To customize or not?

Call it a cautionary tale. Earlier this year, footwear maker Nike faced serious inventory reduction and misplacement as it rolled out a highly customized retail supply chain system that included applications from i2 Technologies.

Extending CRM

Cessna Aircraft faced an unusual problem in arming its salespeople with the right data to make and close deals: It wanted to install a sales force automation tool and connect it to the "most extensive" customer database in the aircraft industry, says Dave Turner, manager of network systems at the aircraft manufacturer.

SAP unveils Java-based Web application server

SAP AG plans to offer a Web application server that's compliant with Java 2 Enterprise Edition (J2EE), a move it claims will help users tie their software to other e-business applications across heterogeneous systems, divisions and enterprises.

OAUG divided over closer ties to Oracle

A sizeable minority of the group serving users of Oracle Corp.'s business applications has no interest in working with the software company on a trade show, according to a new survey. But the survey shows a majority of the Oracle Applications Users Group (OAUG) is at least open to the idea.

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